Terms of Service

Shifu Automation LLC, a Texas limited liability company ("Shifu", "the Service", "we", "us"), provides a software service. By creating an account or using the Service you agree to these Terms, the Privacy Policy, and the Refund Policy.

Shifu is execution infrastructure: it receives the alerts your own TradingView strategies fire and transmits the corresponding orders to brokerage accounts you own and connect. Shifu is not a broker, dealer, futures commission merchant, commodity trading advisor, or investment adviser. It does not recommend trades, manage money, or provide financial advice. Every trading decision — including the strategies, alerts, sizes, and accounts involved — is yours.

Trading futures involves substantial risk of loss and is not suitable for every investor. Past performance of any strategy is not indicative of future results. You alone are responsible for outcomes in your accounts, including compliance with the rules of any proprietary-trading firm you trade with.

Provide accurate information and keep your login secure. Broker credentials you connect are stored encrypted and used solely to route the orders your alerts and configuration direct. You authorize Shifu to transmit those orders on your behalf; you can disconnect an account or disable routing at any time.

A first subscription begins with a 7-day free trial — one trial per customer; a returning subscriber is billed at checkout. Billing starts when the trial converts. The plan renews automatically until cancelled. Cancellation takes effect at the end of the current billing period and can be done at any time from your dashboard. Prices may change with advance notice — never mid-term.

The trial is the evaluation period. Once a subscription payment is processed — monthly or annual, initial or renewal — that payment is final and is not refunded, including for partial or unused time. Duplicate charges and confirmed fraudulent transactions are always corrected. The full terms, including every exception, are in the Refund Policy, which forms part of these Terms.

Email us at support@shifu.trade before disputing a charge with your bank. Filing a chargeback for a charge governed by the Refund Policy is a breach of these Terms and may result in suspension or termination of your account, with any outstanding balance remaining due.

Don't abuse the Service: no unlawful use, no attempts to breach or reverse-engineer it, no reselling access, and no traffic patterns designed to disrupt it. Runaway-protection limits may throttle abnormal alert volume to protect your accounts and the platform.

The Service is provided "as is" and "as available." Order execution depends on third parties we do not control — TradingView's alert delivery, broker and exchange systems, and networks in between. We are not liable for missed or delayed alerts, rejected or delayed orders, slippage, outages, or the acts of brokers, exchanges, or data providers.

The Service, its software, and its content are owned by Shifu and its licensors. Your data — your alerts, orders, fills, and journal — is yours, and you can export it at any time.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, and our total liability for any claim relating to the Service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including trading losses, lost profits, or lost opportunities.

You may close your account at any time. We may suspend or terminate accounts that breach these Terms. Sections that by their nature survive termination (including 2, 8, and 10) do so.

These Terms are governed by the laws of the United States and the state in which the operator of the Service is organized, without regard to conflict-of-law rules. We may update these Terms; material changes will be announced in the app or by email, and continued use constitutes acceptance.