Refund Policy

Your first subscription begins with a 7-day free trial (one trial per customer). Nothing is charged until it ends, and cancelling during it costs you nothing. After that first charge, subscription fees are not refunded. You can cancel at any time in one click and keep access through the period you already paid for. Billing errors and fraudulent charges are always corrected.

A first subscription starts with a 7-day free trial with full access to every feature. This is the period in which to decide whether Shifu works for you: connect your accounts, send your own alerts, and watch real orders route. Cancel at any point during the trial and no charge is ever made. The trial is offered once per customer: a returning subscriber who has already used a trial is billed at checkout.

Because the trial exists, and because it precedes any payment, we do not operate a money-back guarantee. The evaluation happens before the money moves rather than after it.

Cancel from Dashboard → Billing → Manage subscription → Cancel. One click, no phone call, no retention script, no email required. Cancellation stops all future charges; your access continues until the end of the period you have already paid for, and your data remains exportable throughout.

Signed out, or can’t reach the dashboard? The same controls are in the billing portal: enter your billing email and Stripe sends you a sign-in link. Cancel, change the cadence, update the card or download invoices there.

Once a subscription payment is processed — monthly or annual, initial or renewal — that payment is final. This includes, without limitation, requests based on:

• partial or unused portions of a billing period;
• not having used the Service during a period you paid for;
• forgetting to cancel before a renewal date;
• dissatisfaction with the Service or with a feature;
• trading losses, missed trades, or the performance of any strategy, indicator, or signal source, whether your own or a third party's;
• an outage, latency, or rejected order at a broker, exchange, data provider, TradingView, or any other third party outside our control;
• a change in your circumstances, your broker, or your trading plan.

Shifu is a digital service delivered in full the moment your subscription begins. By subscribing you request and consent to immediate access, and you acknowledge that access itself — not any particular outcome — is the thing being supplied.

The Service records every alert received, every routing decision, and every order transmitted on your behalf. That record is what evidences delivery, and it is available to you at any time in your dashboard.

These are the only circumstances in which a payment is returned:

• Duplicate charges. A verified double billing for the same period is refunded in full.
• Confirmed fraudulent transactions. A charge made by someone other than the account holder, once confirmed, is refunded in full.
• Refunds required by law. Where applicable consumer protection law requires a refund, that law governs (see section 10).

Report a duplicate or fraudulent charge within 7 days of it appearing, with the charge date and amount, and it will be resolved without argument.

Discounted, promotional, and partner-code subscriptions are subject to this same policy. A promotional rate applies for the period stated when you subscribe and does not carry an additional refund right.

Your renewal date is shown on the Billing page and on every invoice. Cancel before it to avoid the next charge. Keeping your account email current is your responsibility; receipts go to the address on file.

Email us at support@shifu.trade before disputing a charge with your bank — billing questions are usually resolved within one business day, and a dispute cannot be resolved faster than a conversation can.

Filing a chargeback for a charge governed by this policy is a breach of the Terms of Service. We will respond to the dispute with the subscription record, the delivery record described in section 4, and this policy as published at the time of purchase. Accounts with an open or upheld chargeback may be suspended or terminated, and any outstanding balance remains due.

We reserve the right to refuse service, decline a subscription, or terminate an account where we identify a pattern of repeated subscribe-and-dispute behaviour, multiple accounts created to obtain repeated trial periods, or use of the Service in breach of the Terms.

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived by agreement. Where such a law applies to your purchase, it prevails over the terms above to the extent of any conflict — and only to that extent.

We may update this policy. The version in force for any charge is the version published on this page at the time that charge was made, and the date at the top of this page states when it last changed. Material changes are announced in the app or by email.